Outsourcing has become a major global trend in the last decade as businesses of all sizes look for opportunities to reduce costs and improve operational performance by using cost effective labor and resources in whatever part of the World they are located. The expanding reach of the Internet and growth of online collaboration tools mean that outsourcing is easier and more effective than ever before.

Driven by economic conditions and the need to control costs , more and more businesses are opting for outsourcing as an alternative to taking on more staff on their own.

In the past, the move to outsourcing was mainly driven by the need to reduce costs.

However, the rationale is now changing dramatically; a growing number of organizations see outsourcing as a means of obtaining strategic advantage, not just as a cost-cutting measure. Hence, even roles previously considered “core” activities are now being outsourced.