RESPONSIBILITIES:
Responsible for managing all office service activities at the assigned headquarters buildings according to their respective functions and duties, including:
- Centralized documentation management throughout the TCB system, ensuring centralized management of all official dispatch, documents, and contracts in order to optimize the search and decentralize access to information.
- Manage and ensure the work of the reception at the office, logistics, arrangement and reception of agencies, partners and guests of TCB in a respectful manner with appropriate ceremony etiquette. Coordinate with MKT to organize well TCB's events and external/internal events/business parties at the request of the Board of Directors.
- Manage general office services, including outsourcing services from partners, ensuring service quality at the level of luxury offices and maintaining the quality of TCB's office buildings.
- Manage administrative expenditure to ensure within the allowable limit, while optimizing the use of expenses, including normative costs (electricity, water, etc.) and other administrative expenses in each period.
- Develop, guide and supervise the implementation of internal rules and regulations of TCB and coordinate with managers at all levels of divisions/functional units to implement and promote Agile working culture in all headquarters (including but not limited to: working hours, use of meeting/conference rooms, proper use of TCB's assets, equipment and management of common areas)
Responsible for:
- Act as the highest contact point, responsible to the Bank's Board of Directors and relevant agencies for the management and operation of the assigned Building.
- Perform internal and external relations (working within company, subsidiaries/affiliated companies and related agencies within the scope of management and operation of the Building).
- Ensure that the activities of the building operations manager comply with the policies, procedures, regulations, internal guidelines, etc. and service quality commitments (SLAs).
- Identify risks of the unit through the operation process, coordinate with related units to develop methods of measuring, assessing and minimizing risks.
- Manage and supervise the service quality of Contractor in the operation of the Building.
Human resources management:
- Resource management: participating in the development of headcount plan, coordinating human resources to ensure that resources are used effectively.
- Training and coaching: lead the development of training/coaching programs suitable to the characteristics of the unit (in addition to the general training programs of the Bank), control the implementation to ensure achieve personnel quality goals
- Train the successors team: Identify and have a plan to foster/train the next management team
Perform other tasks as assigned and requested by line manager or superiors.
REQUIREMENTS:
- Degree/Occupation: University graduate or higher
- Certificate in Building Management
- Professional knowledge: clearly understand banking activities, understand the regulations and professional processes related to office service management, facilities management, technical management of office buildings.
- Experience: Having at least 12 years of experience in the fields related to the management and operation of Office Buildings; Office administration; Minimum 6 years in a similar management position
- Foreign language (English): According to company's regulations from time to time